We are seeking a detail-oriented and service-minded professional to join our team as a Client Intake & Billing Specialist. You will work closely with attorneys and our finance and operations teams, with primary responsibility for client intake, conflicts checks, and engagement letters, alongside monthly billing and special projects as needed. You will have the opportunity to be part of a fast-paced and growing firm.

Primary Responsibilities

• Issue invoices to billing attorneys for initial review on a monthly basis or as needed.
• Follow and reinforce processes for timely and accurate client billing within proper authorization protocols, and, with guidance from billing attorneys, amend and finalize invoices for distribution.
• Support attorneys with their billing and collection cycles.
• Serve as the primary point of contact for new client intake, collecting required information and conducting conflict checks using our approved systems, and guiding attorneys through the process from initial request to completion.
• Draft and finalize client engagement letters, coordinating with attorneys to ensure timely execution.
• Communicate with colleagues and clients in a positive and professional manner at all times.
• Contribute to project-based work, including ancillary finance and operational needs.

Competencies

• 2-3 years of experience with client intake, conflicts, and billing processes and systems in a law firm or professional services environment.
• Demonstrated ability to deliver excellent work product in a demanding, fast-paced, and time-sensitive environment.
• Ability to multi-task with attention to detail.
• Excellent written and verbal communication skills, strong numerical aptitude, and a collaborative, team-oriented approach.
• Intermediate-level experience with Microsoft Office programs, conflicts databases, and billing systems.
• Experience with client e-billing platforms of various types is preferred.

Benefits

Firm contributes to voluntary medical, dental, and vision plans. Offers FSA, HSA, and commuter benefits. Firm-paid STD & LTD. Retirement savings plan. Unlimited PTO.

Croke Fairchild is WBE Certified and a member of the National Association of Minority and Women-Owned Law Firms (NAMWOLF).

We are an Equal Employment Opportunity Employer.

It has been and will continue to be a fundamental policy of CFDB not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This applies to all employment decisions.

About Us

Point of Difference Strategies (PoDS) is the largest wholly Latina-owned lobbying firm in Illinois, with offices in Chicago and Springfield. We specialize in strategic advice, advocacy, and relationship management, providing top-tier government affairs and lobbying services at the federal, state, and local levels. Our team excels in bill tracking, drafting, and analysis, and is known for building strong, lasting relationships with elected officials and industry stakeholders. Our clients span diverse sectors, including municipalities, utilities, transportation, healthcare, and economic development, allowing us to tailor our expertise to the unique needs of each client.

Our attorneys and lobbyists work closely with our law firm, Croke Fairchild Duarte & Beres (CFDB). It is a growing law firm headquartered in Chicago, with a team of over 150 attorneys, lobbyists, and staff. Formed by partners who worked at preeminent international law firms, with a deep bench of sophisticated and experienced corporate lawyers, litigators, and government affairs professionals, our team provides exceptional legal and advocacy service while affording our clients the benefits of working with an agile and entrepreneurial-minded team of results-oriented, well-rounded professionals. We are driven by our core values: humility, respect, collaboration, partnership, and innovation.

Both firms represent a diverse group of interesting clients, which include elected officials and government representatives, private equity firms, founders, startups, venture capital investors, family offices and public companies (among others), in sophisticated and complex legal matters, transactions, and Illinois state and federal government affairs and lobbying efforts.